Postal and e-mail address of the site
The dukatbet.vip editorial office is located at:
Petőfi Sándor u. 3, 1052 Budapest
The quickest route is e-mail: info@dukatbet.vip. We read messages continuously and reply in the order they arrive. Letters by post are possible, but we do not recommend them for routine questions – e-mail simply gets handled sooner.
We do not run a phone line or live chat. We are a small team and would rather give one proper answer than a rushed one over the phone.
When it makes sense to contact us
We can help with anything related to the content of this site. Typical situations include:
- something in an article does not make sense and you want a term explained (status points, level downgrades, the cashback base),
- you have found information that you believe does not match the current Dukat.bet rules,
- there is a topic missing that we should cover,
- you have a question about data protection on our site.
For questions about how loyalty programmes work, it is worth checking the VIP FAQ first – much of what readers write to us about is answered there.
It helps if your message mentions the page your question relates to. Each article approaches the topic from a different angle – explaining levels is one thing, cashback calculation examples another – and we can tailor our answer better when we know where you are coming from.
For privacy and cookies, see our privacy policy.
What belongs with Dukat.bet support, not us
dukatbet.vip is not a casino operator and has no access to any account. Some questions are therefore beyond us, however much we would like to help.
| Your question | Who handles it |
|---|---|
| Why my cashback or reward did not arrive | Dukat.bet support |
| My current status and points balance | Dukat.bet support, or the profile in your account |
| Identity verification, documents, withdrawals | Dukat.bet support |
| Blocked account, limits, self-exclusion | Dukat.bet support |
| An unclear term or a mistake in our article | dukatbet.vip editorial team |
| Topic suggestions, feedback on the site | dukatbet.vip editorial team |
If you send us a question from the left-hand column, we will reply – but only by pointing you to support and advising what to prepare for your request.
The binding rules of the loyalty programme are always on the official Dukat.bet loyalty programme page.
What to include in your message
The more specific your message, the sooner we can deal with it. When reporting a mistake, all we need is a link to the article, a quote of the sentence you think is wrong and, if possible, a source – for example a link to the relevant part of the official rules.
What not to send us: passwords, card numbers, copies of ID documents or screenshots of your player account showing personal data. We do not need them and do not want to store them.
A simple rule – send only what you would not mind showing a stranger.
If you find an inaccuracy in an article
We check every report. If it turns out you are right, we correct the text and update the revision date on the article. For bigger changes, we also add a note on what has changed.
We will not always agree with a reader, though. Sometimes the difference lies between general industry practice and the specific setup of the Dukat.bet programme – and in that case we usually add a pointer to check the official rules rather than a specific figure.
You can read more about how we work and why we do not give level thresholds on the About page. If you landed here by mistake and are looking for an overview of topics, go back to the home page.
And if gambling is starting to get on top of you, do not wait for a reply from us – contact a professional support service. You will also find useful advice on the page about responsible gambling.